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Shipping Policies

All orders ship from Quebec!

Shipping in Canada

For orders shipping to Onatrio and Quebec, we offer free shipping on orders over $79 (before tax and shipping fees), or a flat rate of $6.99 for orders below $79. This includes orders with heavy items, but excludes remote areas (see below). 

For orders shipping to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, Prince Edward Island, and Saskatchewan, we offer free shipping on orders over $79 (before tax and shipping fees), or a flat rate of $10.99 for orders below $79. This excludes orders with heavy items and/or orders shipped to remote areas (see below) – these types of orders do not qualify for free shipping at this time.

For orders shipping to the territories (Northwest Territories, Yukon, Nunavut), we offer a flat rate of $14.99, excluding orders with heavy items and/or shipping to remote areas (see below).

Shipping Internationally

Shipping to any country other than Canada will be through Canada Post at exact cost at this time.

Heavy Item Shipping Fees

Additional shipping charges apply to heavy items. This includes bags of dog/cat food and litter that weighs 5kg and over. This is a per item fee, and does not apply to Quebec and Ontario customers (except remote areas – see below). There is also an extra $20 fee to ship heavy crates/cages to areas other than Quebec and Ontario (Fees subject to change). 

Dog and Cat food

<5kg = No extra charge

5-8kg = $13 per bag

9kg+ = $17 per bag

Litter

<5kg = no extra charge

5-8kg = $13

9-14kg = $17

>15kg = $20

Remote areas

At this time, customers in remote areas, as denoted by the postal codes below, are not eligible for our free shipping or flat rate promotion. Shipping fee will be calculated at checkout by Canada Post. We apologize for this inconvenience. If you have any questions on ways to reduce your shipping cost for large orders or very large items (XL crates or carriers), we may be able to help. Please send us an email at professorgreen@safaripetcenter.com and we’ll do our best to help!

Alberta

T0A – T0V

British Columbia

V0A – V0X

Manitoba

R0A – R0M

New Brunswick

No remote areas

Newfoundland and Labrador

A0A – A0R, A1K, A1L, A1M, A1V, A1S, A1W, A1X, A1Y, A2A, A2B, A2H, A2N, A5A, A8A

Northwest Territories

X0E, X0G

Nova Scotia

B0C – B0W

Nunavut

X0A, X0B, X0C

Ontario

P0A – P0Z,  P1P, P3Y, P2A, P5A, P5N, P8N, P8T, P9A, K0A – K0M, N0A – N0R, L0A – L0S

Prince Edward Island

C0A, C0B

Quebec

G0G, J0M

Saskatchewan

S0A – S0P

Yukon Territory

Y0A, Y0B

 

Pick-Up in Store

Some items are either too heavy or fragile to ship – such as aquariums. For such items, we offer the option to pick up the item in store free of charge. If you select pick-up in store at checkout, we will follow up with you on how to proceed. We hope to offer this on most of our items in the near future.

Questions? Comments? 

If you have any questions or comments, please direct them to professorgreen@safaripetcenter.com